Shipping and Delivery

  • Can I change my shipping address?

    If your order has not yet been picked up from our warehouse, we can definitely change your delivery address. However, once we have dispatched it, changing the shipping address might result in a delay in order delivery. In such cases, we will put in a request with our delivery partner, but the fin...
  • Can I schedule delivery on a specific day and time?

    We work with some of the leading logistics companies for our deliveries. If you wish to receive your products on a specific day/time, we can send a request to our delivery partners, however, please note that this is not an assured service. Please also note that our delivery partners are unable to...
  • Do you deliver to my location?

    We partner with all major logistics companies to carry out our deliveries, so we cover most pin codes in India. However, if you're not sure if we deliver to your area, feel free to reach out to us at support@winknod.com (mailto:support@winknod.com)
  • How can I track my order?

    Once you have placed an order with us, our products typically ship from the warehouse in about 1-2 business days. When we ship out your order, you will receive an automated email and text message with your tracking details. You can check the status of your delivery on our logistics partner's webs...
  • How do you pack the mattress?

    It's Magic, aka science! Our memory foam and latex mattresses are vacuum pressed, sealed with an outer cover and packed into a small box. Not only does this make it super easy to transport, it also makes placing it on the bed very convenient. Please note custom sized mattresses come in open uncom...
  • How much does delivery cost?

    Delivery is free for all orders! No minimum order purchase.
  • How much time do you take to deliver?

    Delivery times vary by pin code, but we can deliver to most places in India within 10-12 working days. For more information about delivery times, please feel free to reach out to our support team at support@winknod.com