Trial, Warranty and Returns

  • How does the 100-day trial work?

    Buying a mattress (https://winknod.com/) is a long term commitment and we understand that it is important to get a feel of the mattress before deciding to make the purchase. Therefore, buying a mattress online is not easy. This is exactly why we offer a 100-day risk-free trial on all our standar...
  • How long does it take to get the refund?

    We understand if it didn't work out with our mattress, but thanks for giving us a shot! We usually process the refund after receiving the mattress back at our warehouse and inspecting for any damage. This involves 3 steps: We will send you a zipper based packing bag to place the mattress in and ...
  • I went for the trial but didn't like the mattress. How can I return it?

    We make mattresses with a lot of love and precision and design them for the best sleeping experience. However, choice of mattress is a very subjective and personal matter and we understand that our mattresses are not for everyone. So if the mattress didn't live up to your expectations, we're sorr...
  • What is covered in the 10 year mattress warranty?

    All our mattresses are designed for high performance and come with a 10-year warranty, including custom mattresses. Our mattresses do not have any moving parts, the two major components are the foam and the fabric. The warranty covers any issues with the foam - i.e. sinking, pitting, sagging or a...
  • Why do you offer a 100-day trial?

    Buying a mattress is an investment and also a commitment. Most mattresses out there come with multi-year warranty, we offer a 10-year warranty on our mattresses. Therefore, it is important to know what you're signing up for before buying a mattress. While you can go to a physical store to feel a ...